Thursday, April 9, 2009
I find myself wondering about this concept more and more, and truth be told I find it disturbing to think that someone stole customer service! I started an IT service business eight years ago, and the most important concept I have learned is, “Working with people is the most valuable trait a tech can posses ”. This concept I drill into the minds of those who work for me, because its a cornerstone I operate from. I often tell my employee’s, IT service has a simple recipe for success:
1 Quart of Customer Service
1/3 Cup of Technical Skills
2/3 Cup of Patience
Bake for 30 minutes at 300 degrees
Add a smile on top and you have happy customers!
On a daily basis I am fortunate enough to work with many different industries, from construction to manufacturing. What I do most often, and sadly do it well, is deal with the technical mess others have created for my clients.
Many consumers and industry operators can agree that too many corporations outsource their customer service. But the simple truth is, outsourced or not, it’s an overall break down in communication and attitude. I agree whole heartedly with Capitalism but I also believe in balance. When companies grow to quickly, it results in the left hand never knowing what the right hand is doing. A company with headquarters in Southern California cannot be aware of the substandard customer care going on in a call center in India.
Our current news headlines clearly demonstrate that too many businesses have forgotten the principles that once flourished in our economy in times past, “The consumer is King!”. It's a sad fact that most overlook things like service in exchange for currency. It has become twisted into a notion of, "give me currency and maybe i’ll give you service".
If more corporations focused on providing service instead of product, they would find themselves in a more stable position when uncertain economic times arrive. The market is flooded with product, but everyone seems to forget all that products, be it laptops or desktops, walk out of the store in the hands of the consumer! So the next time your computer needs service and you find yourself frustrated on the phone, ask yourself, “Who stole my customer service?”
Who Stole Your Customer Service?
Some thoughts about the disappearance of customer service in the technology-run society we live in.
Monday, April 6, 2009
Monday, February 23, 2009
Who Really Owns Your Domain Name? - Small Business Branding - Los Angeles PC Repair December 27th, 2008 1:01 am. Owning a computer consulting firm, I see clients who let their IT guys register the domain under THEIR name! That is just crazy. Always register the domain to the business or business ...
Wednesday, February 11, 2009
For most people, the average Ford, just like the average computer, can do all you need it to, and more. But there are times that a few tweaks would make things run just that much faster. Most people are running Windows XP on their home computer, which was the fancy new operating system when it came out. It was a huge upgrade from previous operating systems, but it was a downgrade in speed because of all its fancy bells and whistles. Now, we have Windows Vista, which has even MORE appeal. Both are nice in their respects, but both can also slow down a computer like nobody’s business! When you pair a slow operating system with everyday use, you are left with a machine that needs a serious oil change.
For the shockingly low price of $3.99, WhittierPc.com is now offering System Optimization. Although upgrading system components are a way to speed things up, you can increase your computers’ momentum 20% to 25% just with Optimization. In this economy, not too many people can afford to buy a new computer. So being able to have more speed for less money is something we can really get behind. So I may not be able to get a new Ferrari, but with some small tweaks to my good ol’ Ford, I will be able to keep truckin’ at an even faster pace. And as I sit in front of my faster computer, I’ll still be able to feel the wind in my hair.
To obtain this incredibly valued service please visit: Los Angeles Computer Repair
Sunday, February 1, 2009
Though it may seem a strange issue or topic to write about, or even read for that matter, dust can lead to the untimely demise of your computer system. Dust, in and of itself, is relatively harmless except when the maid with the bright white glove shows up and swipes her finger across the counter, all the while glaring at you over her glasses with a look of deep disappointment and disapproval (but I’m not bitter).
Computers and electronics do not like dust. They are arch-enemies, and do not wish to have anything to do with one another. According to legend, a dispute broke out in the late 1970‘s, after the first personal computer was available, which resulted in dust vowing to eternally plague the PC with it’s subtle yet potentially fatal presence. Their plan of attack is to slowly infiltrate and begin the reign of terror. Their chief weapon: The Dust Bunny.
Most people dust their home furnishings regularly for aesthetic reasons, but what they don’t know is that in the quiet corners behind the desk, dust is launching a full scale attack or their home computer. Gradually the dust builds up inside the system and sticks to the hard drive, as well as attaches itself to the cooling system on the main processor chip. At first the computer ignores the dust because, let’s face it, the computer is bigger and stronger and has fans that take care of the it. After awhile the computer can’t breath like it used to, but it still keeps on truckin’. In a year or two it starts to get tired; the fans can’t spin as fast while the cooling system on the chip is weighed down by the looming blanket of insulation.
With it’s new winter coat, the computer is nice and warm. Which is all well and good, except for the fact that computers don’t like to be warm. As the dust layer increases in size, the temperature rises, the air flow slows, and the computer is now struggling to catch it’s breath. Just when victory is within dust’s grasp, the side panel is thrown open and in one fell swoop (sometimes two) the dust is eradicated and blown away into the wind.
This may be a quirky little anecdote but the moral of the story is true. Dust can build up faster than you think in all environments. Whether the system is located in a carpenter’s workshop, a cabinet under the desk, or the corner it shares with your cats, we treat all of our patients (the computers) equally and give them the respect they deserve by removing the dust build up from every desktop system that passes though our shop. Just another small way WhittierPC is helping systems worldwide become victorious. Defeating The Dust Bunny, one computer at a time.
Friday, December 5, 2008
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